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Terms of Service

1. Agreement to Terms

By accessing and using Vacation Visionary's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

2. Service Description

Vacation Visionary provides AI-powered travel planning services, personalized itinerary creation, accommodation booking, and travel consultation services. We act as intermediaries between clients and travel service providers.

3. Booking and Payment Terms

All bookings require full payment or approved payment plans. Prices are subject to change until booking confirmation. We accept major credit cards and bank transfers. Service fees are non-refundable unless otherwise specified.

4. Cancellation and Refund Policy

Cancellation policies vary by service provider and booking type. Our consultation fees are refundable within 48 hours if no travel arrangements have been initiated. Travel component refunds are subject to supplier terms and conditions.

5. Travel Insurance and Liability

We strongly recommend comprehensive travel insurance. Vacation Visionary is not liable for travel delays, cancellations, or changes made by service providers. Our liability is limited to the service fees paid to us.

6. Client Responsibilities

Clients must provide accurate information, valid travel documents, and comply with all destination requirements. You are responsible for checking visa requirements, health advisories, and travel restrictions.

7. Intellectual Property

All content, trademarks, and intellectual property on our platform remain the property of Vacation Visionary. Clients receive personal, non-transferable licenses to use our services.

8. Privacy and Data Protection

We are committed to protecting your privacy in accordance with our Privacy Policy and applicable data protection laws including GDPR and CCPA.

9. Dispute Resolution

Any disputes will be resolved through binding arbitration in Miami, Florida, under the rules of the American Arbitration Association. Florida law governs these terms.

10. Contact Information

For questions about these terms, contact us at [email protected] or +1 (305) 847-2156.

Last Updated: December 2024

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Privacy Policy

1. Information We Collect

We collect personal information you provide (name, contact details, travel preferences), usage data from our website, and information from third-party travel service providers necessary to arrange your travel.

2. How We Use Your Information

Your information is used to provide personalized travel planning services, communicate about your bookings, improve our AI recommendations, send relevant travel offers, and comply with legal requirements.

3. Information Sharing and Disclosure

We share information with travel service providers to fulfill bookings, with payment processors for transactions, and with legal authorities when required by law. We never sell personal information to third parties.

4. Data Security and Protection

We implement industry-standard security measures including SSL encryption, secure data centers, regular security audits, and employee access controls to protect your personal information.

5. Your Privacy Rights

You have the right to access, correct, delete, or port your personal data. You can opt-out of marketing communications and request data processing restrictions. Contact us to exercise these rights.

6. Cookies and Tracking Technologies

We use essential cookies for website functionality, analytics cookies to improve our services, and marketing cookies for personalized advertising. You can manage cookie preferences through our cookie consent tool.

7. International Data Transfers

Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for international transfers.

8. Data Retention

We retain personal information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Travel records are typically retained for 7 years for tax and legal purposes.

9. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16 without parental consent.

10. Updates to This Policy

We may update this privacy policy periodically. We will notify you of material changes via email or website notice.

Contact Us: [email protected] | +1 (305) 847-2156

Last Updated: December 2024

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Cookie Policy

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better browsing experience and enable certain website functionalities.

2. Types of Cookies We Use

Essential Cookies

Required for basic website functionality, security, and to remember your preferences. These cannot be disabled.

Analytics Cookies

Help us understand how visitors interact with our website by collecting anonymous usage statistics.

Marketing Cookies

Used to deliver personalized advertisements and track the effectiveness of our marketing campaigns.

Functional Cookies

Remember your preferences and settings to enhance your user experience.

3. Third-Party Cookies

We may use third-party services like Google Analytics, Facebook Pixel, and booking platforms that set their own cookies. These are governed by their respective privacy policies.

4. Managing Cookie Preferences

You can manage your cookie preferences through our cookie consent banner, your browser settings, or by contacting us directly. Note that disabling certain cookies may affect website functionality.

5. Cookie Consent

By continuing to use our website, you consent to our use of cookies as described in this policy. You can withdraw consent at any time through our preference center.

6. Updates to Cookie Policy

We may update this cookie policy to reflect changes in technology or legal requirements. Check this page periodically for updates.

Contact Us: [email protected]

Last Updated: December 2024

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DMCA Policy

1. Copyright Respect

Vacation Visionary respects the intellectual property rights of others and expects users to do the same. We comply with the Digital Millennium Copyright Act (DMCA) and respond promptly to valid copyright infringement notices.

2. Reporting Copyright Infringement

If you believe your copyrighted work has been used on our website without authorization, please provide our DMCA agent with the following information:

• Your physical or electronic signature
• Description of the copyrighted work you claim has been infringed
• Location of the allegedly infringing material on our website
• Your contact information (address, phone, email)
• Statement of good faith belief that use is not authorized
• Statement that the information is accurate and you are authorized to act

3. DMCA Agent Contact

DMCA Agent: Legal Department
Email: [email protected]
Address: 1425 Brickell Avenue, Suite 220, Miami, FL 33131
Phone: +1 (305) 847-2156

4. Counter-Notification Process

If you believe material was removed in error, you may submit a counter-notification containing:

• Your physical or electronic signature
• Identification of removed material and its former location
• Statement under penalty of perjury that removal was a mistake
• Your contact information and consent to jurisdiction

5. Repeat Infringer Policy

We will terminate accounts of users who are repeat copyright infringers in accordance with our terms of service.

6. Good Faith Requirement

Please ensure your DMCA notice is submitted in good faith. Misrepresentations may result in liability for damages and attorney fees.

Last Updated: December 2024

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GDPR Compliance Documentation

1. Legal Basis for Processing

We process personal data under the following legal bases:

• Consent: For marketing communications and non-essential cookies
• Contract Performance: To provide travel planning services
• Legitimate Interest: For website analytics and fraud prevention
• Legal Obligation: For tax records and regulatory compliance

2. Your Rights Under GDPR

Right of Access

Request confirmation of data processing and copies of your personal data.

Right to Rectification

Request correction of inaccurate or incomplete personal data.

Right to Erasure

Request deletion of personal data under certain circumstances.

Right to Restrict Processing

Request limitation of data processing in specific situations.

Right to Data Portability

Receive your data in a structured, machine-readable format.

Right to Object

Object to processing based on legitimate interests or for direct marketing.

3. Data Protection Officer

Contact: [email protected]
Address: Data Protection Officer, Vacation Visionary LLC, 1425 Brickell Avenue, Suite 220, Miami, FL 33131

4. Data Retention Periods

• Customer records: 7 years after last interaction
• Marketing data: Until consent is withdrawn
• Website analytics: 26 months
• Financial records: 7 years for tax purposes

5. International Data Transfers

We use appropriate safeguards for international transfers including Standard Contractual Clauses and adequacy decisions where applicable.

6. Data Security Measures

• SSL/TLS encryption for data transmission
• Regular security audits and penetration testing
• Employee training on data protection
• Access controls and authentication systems
• Regular backups and disaster recovery procedures

7. Exercising Your Rights

To exercise any GDPR rights, contact us at [email protected] or use our online form. We will respond within 30 days.

8. Supervisory Authority

You have the right to lodge a complaint with your local data protection authority if you believe we have not complied with GDPR requirements.

Last Updated: December 2024